Frequently asked questions

Quickly find answers to your questions from among our customers' most frequently asked questions. All our answers are grouped by subject to make your search easier.

Payment method


Orders placed on our website can be paid for in various ways (credit cards, Apple Pay, Google Pay, etc.).

You can also pay using your PayPal account. If you are not a PayPal user, it is easy to open an account at If you do not have a PayPal account and do not want to open one, simply select the "Continue as Guest" option on the PayPal site.

Order tracking


When your package leaves our warehouse, you will receive a shipment confirmation e-mail with your tracking number. You will be able to select a link directly from the e-mail to track your package.

Modify or cancel an order


To modify or cancel an order, please contact our customer service department by e-mail at or by telephone at 418 681-2555 ext. 221.

However, please note that once your order has been processed and shipped, it cannot be modified or cancelled.



If you are not completely satisfied with your purchase, simply contact us at We will then inform you about the return or refund procedures.

How are taxes calculated?


All products on our website are taxable. Taxes are calculated according to current provincial and federal laws, as well as the rates applicable to your order. Where required by law, shipping charges are also taxable.

In the event of a refund, we will also refund the amount of taxes paid. Taxes paid on shipping charges are not refundable. Shipping charges are also non-refundable, unless the return is due to a shipping error on our part.

Can I order by phone?


If you'd prefer to place your order by phone, that's possible! Please contact our customer service department and they will be happy to help you place your order. 418 681-2555 ext. 221

How to use a promo code


From the shopping cart, enter your promo code below the product list, in the box provided, and then click on Apply promo code.

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